HR Services, an established recruitment agency, is looking for a Customer Service Coordinator – Import to join a leading company in the maritime transport sector.
Work location: Varna city centre.
The role involves handling and coordinating import bookings for containers, from their arrival at the port of discharge to their final destination. The position includes daily communication with customers, internal departments, terminals, customs brokers and worldwide offices.
Responsibilities
- Handle import bookings and accurately assign rates in coordination with the Equipment, Operations and Sales Departments;
- Identify the route that will move containers from the port of discharge to their final destination;
- Work with the Equipment Department to determine equipment availability;
- Ensure that all documentation required for the import process is received in a timely manner;
- Update bookings when necessary and notify all affected parties of changes;
- Respond to customer enquiries and help resolve customer problems;
- Communicate rate agreement issues to the Sales Department for resolution;
- Work directly with Account Executives to ensure that specific customer accounts are handled appropriately;
- Coordinate with terminal operations to ensure efficient handling of shipments and correspond with worldwide offices to track them;
- Maintain close contact with terminal departments and facilitate cargo release, including customs clearance and processing in terminal systems;
- Maintain proper archives and records in accordance with applicable requirements;
- Prepare invoices for additional charges incurred on shipments;
- Actively promote the use of e-commerce tools to customers;
- Maintain close contact with customs brokers, facilitate import customs clearance and prepare the required import documentation.
Requirements
- University degree;
- Good working level of English;
- Proactive problem-solving skills;
- Knowledge of container transport;
- Good communication skills;
- Good working knowledge of MS Office and other software required for the role;
- Team player with good communication and organisational skills;
- Previous experience in logistics, supply chain, freight forwarding, customer service operations or international trade administration will be considered an advantage.
Employment terms
- Full-time employment;
- Competitive salary;
- Onboarding training for the position;
- Long-term employment opportunity in an established international company;
- Opportunity for professional development in logistics, container shipping and customer service;
- International working environment with communication with colleagues, departments and business partners worldwide.
If you are interested in the position, please submit your CV in English by 6 November 2026 to info@hrservices.bg
Only shortlisted candidates will be contacted for an interview.
All personal data will be processed solely for the purposes of this recruitment process. All information provided will be treated as confidential in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation) and the Bulgarian Personal Data Protection Act.
HR Services EOOD holds Employment Agency Licence No. 2355, issued on 19 September 2017, for carrying out employment mediation activities related to the provision of employment information and recruitment services.
